Account & Data Deletion

SuNew Private Limited

If you want to permanently delete your SuNew account and associated personal data, you can request deletion either from within the app or by contacting our support team.

How to Request Deletion (In-App)

Open the SuNew app
Go to More → Account → Delete Account
Tap Submit Request and confirm

After submitting the request:

Your request will be reviewed and verified.
You may continue using the app during the review period.
You can cancel the deletion request during this period by contacting support.

How to Request Deletion (Email)

You may also request account deletion by emailing us from the email address registered with your SuNew account.

📧 Email: office@sunew.in

Please include the following details:

Registered email address
Registered phone number

We will confirm receipt of your request and share the expected completion date.

Data That Will Be Deleted

Data Type	Action
Profile details (name, email, phone, address)	Deleted
KYC documents and verification information	Deleted
Uploaded photos (roof images, installation photos, bills)	Deleted
Wallet balance (user-side) and referral history	Deleted (balances settled prior to deletion)
Project data visible to the user	Deleted

Data That May Be Retained & Why

Transaction records & invoices

Retained for legal, tax, and regulatory compliance (up to 7 years, where required by law).

Anonymized analytics data

Aggregated, non-identifiable data retained to improve product and service quality.

Records for dispute resolution or fraud prevention

Retained for a limited period to meet legal obligations.

Processing Time & Cancellation

Deletion requests are acknowledged within 2 business days.
Deletion is typically completed within 14 calendar days after verification.

Canceling a Deletion Request

If you change your mind during the review period, contact us at:

📧 office@sunew.in

from your registered email address.

Security & Data Protection

All user data is transmitted using encrypted channels (HTTPS/TLS). Industry-standard safeguards are used to protect personal information.